Refund policy

Tone&Glow
Operated by Tienora LLC
Last updated: October 20, 2026

You may request a return within 30 days after your order is delivered.

To start a return, email toneglow01@gmail.com with your order number and the item you would like to return. Please wait for our approval and return instructions before sending an item back. Returned items must be unused and in their original condition and packaging. We may ask for proof of purchase.

If your return request is approved, we will email you the return address and instructions. Please do not mail an item before receiving that email. The company address in our Legal Notice is not a returns address.

Return shipping costs are paid by the customer for a change-of-mind return. If an item arrives damaged, defective, or different from what you ordered, contact us with your order number and a description of the issue. We will review the request and, where the issue is confirmed, provide an appropriate remedy, including a replacement or refund. We will cover reasonable return shipping costs for an approved return of an item that arrived damaged, defective, or incorrect.

After an approved return is received and inspected, we will email you with the outcome. Approved refunds will be sent to the original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Contact: toneglow01@gmail.com